Support Engineer
Full time
Location Tokyo
Industry IT Services, Engineering, Technology
Languages Japanese: (Business (N2))
English: (Business)
¥3,000,000 - 5,000,000 (Yearly)
Date Posted 2017-06-21

An IT company is looking for an Engineer to join their Tokyo based team. Candidate must be comfortable working with global teams by phone, email, in-person and in group meetings. This company has strong partnerships with companies in Asia and works to improve global IT standards.
Responsibilities:Provide ongoing onsite user support with a named client on fulltime basis.Follow instructions given by the Global IT management team lead to complete regular onsite support tasks.Troubleshoot the client’s internal IT infrastructure and network-related problems.Alert the Global IT management team of potential critical situations. Monitor critical client problems until they are resolved.Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks.Set up, install, configure and test computer and network systems as needed to complete projects on schedule.Assist the sales team by collecting information on client systems and problems faced onsite Actively build on IT and communication skills to improve on skill set and productivity 

Work Experience

1-3 years


-Business Japanese or above
-Business English
-At least 1-3 years or more experience in an IT end-user support or services provider environment
-Experience with installing, maintaining and supporting office end user environment – PCs, Printers, phones, conference equipment etc.
- Good knowledge on network infrastructure: structured cabling, circuits, network devices, etc.
- Customer Service – Able to describe issues clearly to end users and Clients’ Management. Summarize activities and results effectively communicate with clients regarding their requirements and concerns
- Work effectively in a team environment. -
Follow instructions and see them to completion in a timely fashion
- Able to work unsupervised and provide focused results

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