Service Delivery Manager
Full time
Location Tokyo
Industry IT Services, Engineering, Technology
Languages Japanese: (Business (N2))
English: (Business)
¥8,000,000 - 8,000,000 (Yearly)
Date Posted 2018-02-13

Management of Service Delivery Operation-Establish and maintain service delivery processes in conformance with ITIL standard, adapted to our specific service lines and business model. Hiring, supervision, mentoring and performance management of a group of Engineers and Consultants. Make decisions on assignments and scheduling, handling engineer absence, assignment of alternates etc. Ensure that delivery processes are documented, communicated and followed. Monitor quality standards and implement quality improvement processes.

Client Satisfaction-Manage service delivery relationship with Japan support clients

Work Experience

5+ years

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